Terms & Policies

Effective Date: January 1, 2026

QuantisphereGlobal, registered at Calle Dehesillas 2, 3, Piso 2 D, Madrid, Spain (hereinafter "the Company," "we," "us," or "our"), is committed to protecting the privacy and personal data of our clients, website visitors, and service users in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

The data controller responsible for the processing of your personal data is QuantisphereGlobal, located at Calle Dehesillas 2, 3, Piso 2 D, Madrid, Spain. You may contact our Data Protection Officer at [email protected].

2. Categories of Personal Data Collected

We may collect and process the following categories of personal data:

• Identification data: full name, email address, telephone number
• Technical data: IP address, browser type and version, operating system, device identifiers
• Usage data: pages visited, time spent on pages, navigation patterns, referring URLs
• Communication data: message content submitted via contact forms or email correspondence
• Transaction data: payment records, service subscription details, invoicing information

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined in Article 6 of the GDPR:

• Consent (Article 6(1)(a)): When you subscribe to newsletters, accept cookies, or voluntarily submit contact forms
• Contractual necessity (Article 6(1)(b)): When processing is required to fulfill a service agreement or pre-contractual measures
• Legal obligation (Article 6(1)(c)): When retention is required by applicable tax, accounting, or regulatory legislation
• Legitimate interest (Article 6(1)(f)): For fraud prevention, service improvement, and platform security monitoring

4. Purpose of Data Processing

Your personal data is collected and processed for the following purposes:

• Providing and maintaining web platform development, security, and monitoring services
• Responding to inquiries and managing client communication
• Processing payments and generating invoices
• Ensuring platform security, detecting unauthorized access, and preventing fraud
• Complying with legal and regulatory obligations
• Analyzing website usage to improve service quality and user experience

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Client data is retained for the duration of the service relationship plus 5 years in compliance with Spanish tax retention requirements. Contact form submissions are retained for 24 months. Technical logs are retained for 12 months.

6. Data Sharing and Transfers

We do not sell, rent, or trade personal data. Data may be shared with:

• Infrastructure providers (hosting, CDN, monitoring) for service delivery
• Payment processors for transaction handling
• Legal authorities when required by law or court order

Any international data transfers outside the European Economic Area are conducted under adequate safeguards, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

7. Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access (Article 15): Obtain a copy of your personal data
• Right to rectification (Article 16): Correct inaccurate data
• Right to erasure (Article 17): Request deletion of your data
• Right to restriction (Article 18): Limit processing of your data
• Right to data portability (Article 20): Receive your data in a structured format
• Right to object (Article 21): Object to processing based on legitimate interest
• Right to withdraw consent (Article 7(3)): Withdraw consent at any time

To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

8. Security Measures

QuantisphereGlobal implements appropriate technical and organizational security measures including encryption, access controls, regular security audits, and intrusion detection systems to protect personal data against unauthorized access, alteration, disclosure, or destruction.

Effective Date: January 1, 2026

This Cookies Policy explains how QuantisphereGlobal, located at Calle Dehesillas 2, 3, Piso 2 D, Madrid, Spain, uses cookies and similar tracking technologies on our website and platform.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function efficiently, provide analytical information, and improve user experience.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for website operation, including session management, security tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and cookie consent status.
• Analytics Cookies: Collect anonymized data about website usage patterns, page views, and navigation behavior to help us improve our services.

3. Cookie Duration

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. Our cookie consent preference persists for 365 days.

4. Managing Cookies

You can control and manage cookies through your browser settings. Disabling strictly necessary cookies may affect website functionality. For instructions on managing cookies, consult your browser's help documentation.

5. Changes to This Policy

We may update this Cookies Policy to reflect changes in our practices or applicable regulations. Material changes will be communicated via our website or direct email notification.

Effective Date: January 1, 2026

QuantisphereGlobal, headquartered at Calle Dehesillas 2, 3, Piso 2 D, Madrid, Spain, provides the following refund terms for all services rendered.

1. Service Commencement and Milestone-Based Billing

All services are billed according to agreed-upon project milestones. Payment is required at each milestone before subsequent work begins. Once a milestone has been completed and approved, that portion of the service is non-refundable.

2. Pre-Commencement Cancellation

If a client cancels a project before any work has commenced, a full refund of any advance payments will be issued within 14 business days, minus any administrative processing fees not exceeding 5% of the payment amount.

3. Partial Refunds

If a project is cancelled after work has commenced but before completion, a partial refund may be issued at the sole discretion of QuantisphereGlobal. The refund amount will be calculated based on the proportion of completed versus remaining milestones, minus any costs already incurred for third-party services, licenses, or infrastructure.

4. Non-Refundable Items

• Completed and approved milestone deliverables
• Third-party licenses, domain registrations, or infrastructure costs already procured
• Consulting and audit services that have been delivered in full
• Services rendered under active subscription agreements

5. Refund Request Process

To request a refund, contact [email protected] with your project reference number and reason for the request. Refund requests are reviewed within 10 business days. Approved refunds are processed to the original payment method within 14 business days of approval.

6. Dispute Resolution

Any disputes arising from refund decisions will be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

Effective Date: January 1, 2026

These Terms of Service govern the provision of web development, security, monitoring, and related infrastructure services by QuantisphereGlobal, registered at Calle Dehesillas 2, 3, Piso 2 D, Madrid, Spain. By engaging our services, you agree to these terms.

1. Scope of Services

QuantisphereGlobal provides web platform development, server security hardening, infrastructure monitoring, cloud migration, performance optimization, and related technical services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in individual service agreements or statements of work agreed upon by both parties.

2. Client Obligations

The client agrees to:

• Provide accurate and complete information necessary for service delivery
• Grant timely access to systems, credentials, and infrastructure as required
• Respond to requests for approval or feedback within agreed-upon timeframes
• Maintain appropriate backups of their data independent of our service deliverables

3. Payment Terms

Invoices are payable within 14 days of issue unless otherwise specified in the service agreement. Late payments incur a monthly surcharge of 1.5% on the outstanding balance. Services may be suspended for accounts more than 30 days past due.

4. Intellectual Property

Upon full payment, all custom code, designs, and deliverables created specifically for the client under a service agreement are transferred to the client's ownership. QuantisphereGlobal retains the right to use general methodologies, frameworks, and non-proprietary tools developed during the engagement for future projects.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This obligation survives termination of the service agreement for a period of 3 years.

6. Limitation of Liability

QuantisphereGlobal's total liability under any service agreement shall not exceed the total fees paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunity.

7. Service Level Guarantees

Where applicable, specific uptime guarantees, response times, and support levels are defined in individual service agreements. Platform reliability services include defined SLA targets as specified in the relevant statement of work.

8. Termination

Either party may terminate a service agreement with 30 days' written notice. Early termination by the client requires payment for all completed milestones and incurred costs. QuantisphereGlobal may terminate immediately for material breach, including non-payment.

9. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain.

10. Amendments

QuantisphereGlobal reserves the right to amend these Terms of Service with 30 days' written notice. Continued use of our services after the effective date of any amendments constitutes acceptance of the revised terms.